During these tough corona times we are here for you and want to help you in your search for new glasses.
If you want to be sure you made the right Odette choice when you buy it online, you can use our Facetime Consult in combination with our home try-on. With this service, you can ask for our advice and try on our glasses at home.
1. Facetime consult
In case you could use some extra help by choosing your Odette, our eyewear stylists will help you out with personal advice.
2. Home try-on
If you selected 3 frames with our stylist during the FaceTime Consult, you have the option to try them out at home with our premium Home try-on service. We ask you to pay a deposit of €250 and we’ll send your selection to you. It’s as easy as that!
Once the glasses arrive you have five days to test them and choose your favorite. Ask your family, girlfriends or homies – digital off course - for their honest opinion! During these days we suggest you to FaceTime us again for a professional opinion and some more stylish tips!
When you have found your perfect match, you send us back the frames you don’t want to keep with the return label you find in our shipment.
We’ll send you an email with all the information we need from you and send you your invoice. If your selection costs less than €250 we will refund you what you paid too much.
If you didn’t find a match, you send us the 3 frames back with the return label we included in the first shipment. We will refund you the €250 deposit you made after we received the frames back at our office.
I live in… can I use this too?
If you live in one of the following countries, you can try out the facetime consult and the Home try-on. If not, contact us, we will give you some advice anyway, no hesitation!
Besides my glasses, what do I receive when I order a Home try-on?
You will receive a typical Odette package with your 3 chosen glasses. This package is also resealable and can be returned afterward. This also includes your return label which you send with the return shipment. Don’t forget this one!
The package includes an Odette etui in case you don’t want to resend us the frame you chose but want to keep it without extra service necessary.
You also find a document you can fill in if you chose a frame you’d like with prescription sun lenses. Please fill this in with all the information requested so we can make everything in order for your prescripted lenses. In that case you have to send us back all the 3 frames – also the 1 you selected – so we can make sure the right lenses will be put in the frame.
4. If you still have any questions, please contact us!
We love to be in touch and hear your questions or opinions. We are happy to help you every Monday till Friday from 9 pm till 6 pm.